Collection: Accessibility Policy
Accessible Customer Service Policy
London’s Source for Sports and Source Teamworks are committed to excellence in providing
goods and services to all customers, including people with disabilities, based on the following
principles:
DIGNITY – service is provided in a way that allows the person with a disability to
maintain self-respect and the respect of other people. People with disabilities are not
treated as an afterthought or forced to accept lesser service, quality, or convenience.
INDEPENDENCE – allowing a person with a disability to do things on their own without
unnecessary help or interference from others.
INTEGRATION – service is provided in a way that allows the person with a disability to
benefit from the same services, in the same place, and in the same or similar way as
other customers, unless an alternate measure is necessary to enable the person to
access goods or services.
EQUAL OPPORTUNITY – people with disabilities have an opportunity equal to that
given to others to access our goods and services
Our staff is fully trained and here to provide the best customer service we can, whether it’s
showing you products, fitting you in new equipment or apparel, or just answering questions.
While we are prepared to provide these services at our three locations, we have several
potential barriers that may affect people with disabilities. We do not have universal
washrooms in all our locations. We do not have wheelchair accessibility to the basement,
second and third floors of our main store. We also do not provide communications in Braille
or signing.
Providing Goods and Services to People with Disabilities
Assistive Devices - Our staff is trained and familiar with addressing the use of assistive
devices by customers. We will provide helpful measures such as bringing products and
goods when areas are not accessible to people with devices. We are always happy to
provide ‘carry out’ service to your vehicle.
Communication - We will, to the best of our ability, communicate with people with
disabilities in ways that take into account their disability.
Service Animals - We welcome service animals required by people with disabilities.
Service animals are allowed on the parts of our premises that are open to the public.
Support Persons – A person with a disability who is accompanied by a support person
will be allowed to have that person accompany them on our premises
Training – London’s Source for Sports will provide training to all sales staff, managers,
owners and co-op students working at all our locations. Training includes:1. An overview of the “Accessibility for Ontarians with Disabilities Act, 2005” and
the requirements of the customer service standard.
2. How to interact and communicate with people with various types of disabilities
3. How to interact with people with disabilities who use an assistive device or
require the assistance of a service animal or support person.
4. How to help with providing goods or services to people with disabilities.
Feedback
We welcome all feedback, including complaints. Customers who wish to leave feedback on the
way we provide goods and services to people with disabilities can send it in writing to:
London’s Source for Sports
406 Wharncliffe Rd. S.
London, Ont.
N6J 2M4
ATTENTION Colin Hopper
Customers can also email
President of London’s Source for Sports – Colin Hopper
hop@sourcelondon.com
Assistant Manager – Gina Kim
gina@sourcelondon.com
Online
All of the material presented above is available on our websites:
www.sourcelondon.com
www.sourceteamworks.com
Accessible format of this document available upon request from Gina Kim at
gina@sourcelondon.com or by phone at (519) 673-3810
Revised May 2024